Account Supervisor

Guadalajara, MX

121 is looking for a smart and ambitious Account Supervisor. The ideal candidate should be someone who is always looking for non-traditional ways to solve problems and who is eager to join a company obsessed with customer service excellence. Part of the job consists in working with AAA global companies. You will have to maintain a daily communication with our partners, as well as provide general support and troubleshooting. This includes sharing statuses, organizing conference calls and providing face-to-face results reviews.

The right fit

  • Bachelor’s Degree or Entrepreneurial Street creds.
  • High proficiency in English (mandatory)
  • 5 years of experience working in International Customer Service for graphic design and/or advertising companies (ATL/BTL/Packaging).
  • Proven experience as an agency accounts supervisor or similar position (advertising and mkt agency).
  • Demonstrable experience in negotiation and meeting client requirements.
  • Solid understanding of budgeting and reporting on progress.
  • Experience working with global brands and coordinating activities related to advertising, graphic design and/or marketing is also desirable.
  • Ability to maintain relationships with our senior clients (often C-suite level, but depends on the client’s organizational structure) and identify new growth opportunities.
  • Capacity to act as a business partner to clients, this includes helping them identify new opportunities for their businesses.
  • Skilled at both strategy and customer service.
  • Strong leadership skills.
  • Excellent communications skills.

Your day to day

  • Monitoring client satisfaction post sale and ensuring a high level of customer service internally.
  • Lead and involve in day-to-day projects, your team could need your exemplary hands on.
  • Ensure the timely delivery of services and products to clients.
  • Coach and develop the accounts team.
  • Motivate and manage your team. Collaborate with the Design Manager on day-to-day tasks. Create effective communication with your director.
  • Collaborate with the leaders of other departments to improve and execute projects.
  • Understand customer requirements and needs to offer suitable solutions and generate new business.
  • Resolve issues to maintain and strengthen customer trust.
  • Involve with the Account Director in: Budget planning, quotations, team plans