121 is looking for a smart and ambitious Account Supervisor. The ideal candidate should be someone who is always looking for non-traditional ways to solve problems and who is eager to join a company obsessed with customer service excellence. Part of the job consists in working with AAA global companies. You will have to maintain daily communication with our partners, as well as provide general support and troubleshooting. This includes sharing statuses, organizing conference calls and providing face-to-face results reviews.
Bachelor’s Degree or Entrepreneurial Street creds.
High proficiency in English (mandatory)
5 years of experience working in International Customer Service for graphic design and/or advertising companies (ATL/BTL/Packaging).
Proven experience as an agency accounts supervisor or similar position (advertising and mkt agency).
Demonstrable experience in negotiation and meeting client requirements.
Solid understanding of budgeting and reporting on progress.
Experience working with global brands and coordinating activities related to advertising, graphic design and/or marketing is also desirable.
THE RIGHT SKILLS
Ability to maintain relationships with our senior clients (often C-suite level, but depends on the client’s organizational structure) and identify new growth opportunities.
Capacity to act as a business partner to clients, this includes helping them identify new opportunities for their businesses.
Skilled at both strategy and customer service.
Strong leadership skills.
Excellent communications skills.
Monitoring client satisfaction post-sale and ensuring a high level of customer service internally.
Lead and involve in day-to-day projects, your team could need your exemplary hands-on.
Ensure the timely delivery of services and products to clients.
Coach and develop the accounts team.
Motivate and manage your team. Collaborate with the Design Manager on day-to-day tasks. Create effective communication with your Director.
Collaborate with the leaders of other departments to improve and execute projects.
Understand customer requirements and needs to offer suitable solutions and generate new business.
Resolve issues to maintain and strengthen customer trust.
Involve with the Account Director in Budget planning, quotations, team plans
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Users can visit our site anonymously
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It's also important to note that we allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
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7315 Winsconsin Avenue, Suite 400 W
Bethesda, MD 20814
Last Edited on May 25, 2018